Privacy Policy

Who we are

Elberta Sachelaru Photography provides professional photography services in London.

This privacy policy explains how we collect, use and protect personal information when you visit our website, contact us, enquire about a photography session or submit your details through an advertising lead form.

What information we collect

We may collect:

  • Your name

  • Email address

  • Phone number

  • Information you provide about the photography session you are interested in, including your preferred collection and preferred session timeframe

  • Messages and correspondence you send to us

  • Booking and payment information where applicable

  • Technical information generated when you use our website, such as device, browser, IP address and cookie information

  • Information you submit through advertising platforms such as Meta lead forms

We only ask for information that is relevant to handling your enquiry, providing our services and managing our relationship with you.

How we use your information

We may use your personal information to:

  • Respond to your enquiry

  • Send you photography package information and availability

  • Contact you by email, phone, SMS or WhatsApp in relation to an enquiry you have submitted

  • Arrange and manage photography sessions

  • Process bookings and payments

  • Provide customer service

  • Maintain appropriate business and financial records

  • Operate, secure and improve our website and services

When you request information about a photography service or ask us to take steps towards making a booking, we may process the information necessary to respond to that request and potentially enter into a contract with you.

Sharing your information

We may share personal information with trusted service providers where necessary to operate our business and provide our services. These may include:

  • Website hosting and website service providers

  • Email and communication providers

  • Payment processors

  • Accounting and administrative service providers

  • Advertising and lead generation platforms, including Meta

  • Other suppliers involved in delivering a service you have requested

We only share information where there is a legitimate business or legal reason to do so, and only to the extent necessary.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiry information may be retained for a reasonable period so that we can respond to your enquiry and maintain appropriate business records.

Information relating to bookings, payments and completed photography services may be retained for longer where required for accounting, tax, contractual or legal purposes.

When information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information in certain circumstances

  • Ask us to restrict how your information is used in certain circumstances

  • Object to certain types of processing

  • Request a copy of certain information in a portable format where applicable

  • Withdraw consent where we rely on consent

You can exercise these rights by contacting us using the details provided in this privacy policy.

You also have the right to make a complaint to the UK Information Commissioner's Office if you are concerned about how your personal information has been handled.

Cookies

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and support advertising and analytics.

Where required, non-essential cookies will only be used according to the choices you make through our cookie banner.

You can change your cookie preferences through the options available on our website or through your browser settings.

Third-party platforms

If you interact with us through third-party platforms such as Instagram, Facebook or Meta lead forms, those platforms may also process information about you according to their own privacy policies.

When you submit an enquiry through a Meta lead form, the information you choose to provide is shared with us so that we can respond to your enquiry and provide information about our photography services.

We are responsible for how we use the personal information we receive from you once it is provided to us.

Marketing

We will not add you to an ongoing marketing mailing list simply because you submitted an enquiry.

If we wish to send you promotional marketing that is separate from your original enquiry or booking, we will do so in accordance with applicable data protection and electronic marketing rules.

You can ask us to stop sending marketing communications at any time.

Contact

If you have questions about this privacy policy, would like to exercise your data protection rights or have concerns about how your information is being used, please contact:

Elberta Sachelaru Photography

Email: elbertasphotography@gmail.com

Website: elberta.uk